Let's Talk

At HALLIE IN THE SKY, we believe every great shopping experience starts with feeling heard. Whether you have a question about a dress, need help with an order, or simply want a little more information before making your choice, we’re here for you.

💌 Get in Touch

Customer Support
📧 info@hallieinthesky.com

For order-related questions, please include your order number and the email address used when placing your order. This helps us find your information and assist you more quickly.

Response Time:
Monday–Friday · Within 24–48 business hours

👗 Here’s What We Can Help With

Your Order
Need an update, tracking information, or help with an order? Send us a message.

Dress Details
Curious about sizing, measurements, fabric, or fit? We’re happy to provide more information.

Shipping
Have questions about delivery or tracking? We’ll help make everything easier to understand.

Returns & Refunds
Need help with a return or refund? Please contact us before sending your item back.

Something on Your Mind?
If you have another question, simply reach out. Every message is welcome.

📍 Business Information

HALLIE IN THE SKY
1200 South Broadway
Lexington, KY 40504
United States

Business Correspondence Only – Not a Return Address

Please do not send merchandise to this address for returns. Contact our Customer Support Team first to receive the correct return instructions and return address.

🕐 Customer Care Hours

Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed

Our Customer Support Team typically responds within 24–48 business hours.

✨ Before You Reach Out

For order-related inquiries, please have the following information ready when possible:

  • Order number
  • Full name
  • Email address
  • Details of your question
  • Photos, if your item is damaged, defective, or incorrect

This helps us understand your situation and provide assistance more efficiently.

A Little Note From HALLIE IN THE SKY

Behind every order is a woman getting ready for something — a celebration, a dinner, a special date, a weekend away, or simply a day she wants to feel good in what she wears.

We’re grateful to be a small part of those moments. Whenever you need us, just reach out.

HALLIE IN THE SKY — Your questions matter. Your style is yours